Lest anyone think that Lisa wasn't folonwilg directions, the post has been updated to ask people to make suggestions and comments in a separate Discussion section that's in the title bar. She actually gets kudos for being the find the blog and post to it, so my thanks to her. Also, my apologies that her comment is now in the wrong section.As for Lisa's story, I love it. Something small and simple, but which has a significant impact on your client's experience. Great!