ISSS 2009

ISSS 2009
International Symposium on Services Science 2009
Event in series	ISSS
Subevent of	SABRE 2009
Dates	Mar 23 2009 (iCal) - Mar 25 2009
Homepage:	isss.uni-leipzig.de
Location
Location:	Leipzig, Germany
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Important dates
Submissions:	Oct 25 2008
Notification:	Nov 30 2008
Camera ready due:	Dec 31 2009
Table of Contents

Topics

The topics of the ISSS 2009 include but are not limited to:

• Services design & engineering,
• Services innovation & management,
• Services modeling & simulation,
• Industrialization and standardization of services,
• Configuration and evaluation of business services,
• Services systems and service components,
• Services platforms for orchestrating and maintaining services,
• Basic services technologies and architectures,
• Customer Integration in Service Desiong, Delivery and Operation,
• Services innovation & management (key success factors, service types e.g. systems integration, professional services, self services,
• Services marketing (e.g. brand building),
• Service business models (e.g. Services pricing, revenue strategies and organaization) and their evolution,
• Services governance and organizational transformation,
• Management and customizing/localization of services,
• Services operation and service offshoring,
• Risk Management for services,
• Legal aspects of services (assets, intellectual property building, property rights, branding),
• Service excellence and service productivity,
• Service export and internationalization of services and
• Other services related topics

Submissions

ISSS 2009 seeks two types of contributions:

• Full research papers (english, 10 pages),
• Industrial experience papers (english, 6 pages).

All submitted papers will undergo a rigorous double blind peer review process. Hence, the author(s) name(s) and address(s) must NOT appear in the body of the submitted paper, and self-references should be in the third person. Only the title should be shown at the first page, without the author's information. Papers will be selected based on originality, quality, soundness and relevance. All contributions must be original, not published, accepted or submitted for publication elsewhere.

Important Dates

• Submission of symposium papers: Oct. 25, 2008
• Author Notification of Acceptance: Nov. 30, 2008
• Submission of publication-ready papers: Dec. 31, 2008
• Symposium dates: March 23-25, 2009

Publishing of accepted works

All research and industrial papers will be published within a series of the Institute for Applied Informatics (InfAI) e. V. published by Logos Verlag Berlin (Scientific Publisher).

Selected best papers will be invited to create extended versions and submit to special issues of international journals (e.g. Electronic Markets Journal ).

Paper Submission

Papers will be submitted electronically using the SABRE paper submission system. Please select "ISSS 2009" when asked to select the appropriate conference.

Committees

• General Chair
  • Rainer Alt, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany
  • Klaus-Peter Fähnrich, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany
  • Bogdan Franczyk, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany

• Program Committee
  • Witold Abramowicz, Poznan University of Economics, Poland
  • Martin Benkenstein, University of Rostock, Germany*
  • Mária Bieliková, Slovak University of Technology in Bratislava, Slovakia*
  • Margret Borchert, University of Duisburg-Essen, Germany
  • Gerhard Brewka, University of Leipzig, Germany
  • Hans-Jörg Bullinger, Fraunhofer Society, Germany
  • Henry Chesbrough, Haas School of Business, University of California, Berkeley, USA*
  • Stavros Christodoulakis, Technical University of Crete (MUSIC/TUC), Greece*
  • Christa Dahme, Confederation of German Trade Unions (DGB), Germany
  • Vadim Ermolayev, Zaporozhye National University, Ukraine
  • Gerhard Ernst, Project Management Agency part of the German Aerospace, Germany
  • Werner Fischer, German Customer Service Association, Germany*
  • Heiner Evanschitzky, University of Strathclyde, United Kingdom
  • Walter Ganz, Fraunhofer Institute for Industrial Engineering IAO,Germany
  • Matthias Gouthier, European Business School – EBS, Germany
  • Ursula Grote, Project Management Agency part of the German Aerospace, Germany*
  • Thomas Herrmann, Ruhr-University Bochum (RUB), Germany
  • Gerhard Heyer, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany
  • Christiane Hipp, Brandenburg University of Technology, Germany
  • Dimitris Karagiannis, University of Vienna, Austria
  • Atanas Kiryakov, Ontotext Lab, Sirma Group Corp., Bulgaria*
  • Stefan Klein, University of Münster, Germany
  • Ryszard Kowalczyk, Swinburne University of Technology, Australia*
  • Helmut Krcmar, Technical University of Munich, Germany
  • Jari Kuusisto, SC-Research, Finland
  • Pierfrancesco La Mura, HHL - Leipzig Graduate School of Management, Germany*
  • Richard Larsen, Massachusetts Institute of Technology, USA*
  • Achim Luhn, Siemens Business Services GmbH, Germany
  • Saulius Maskeliunas, Institute of Mathematics and Informatics, Lithuania*
  • Kathrin Möslein, University of Erlangen-Nuremberg, Germany
  • Markus Nüttgens, University of Hamburg, Germany
  • Thorsten Posselt, Fraunhofer Center for Central and Eastern Europe (MOEZ), Germany
  • Ralf Reichwald, Technical University of Munich, Germany
  • Wolfram Risch, ATB Services GmbH, Germany
  • Diane Robers, PricewaterhouseCoopers AG WPG, Germany
  • Gerhard Satzger, University of Karlsruhe (TH), Germany
  • Gerik Scheuermann, Institute for Applied Informatics (InfAI) and University of Leipzig, Germany
  • Günther Schuh, Research Institute for Operations Management at RWTH Aachen University, Germany
  • Guido Siebiera, ESSADE Business School, Spain
  • Sigrid Skarpelis-Sperk, Germany
  • Martin Smits, Tilburg University, The Netherlands
  • Dieter Spath, Fraunhofer Institute for Industrial Engineering IAO,Germany
  • Jim Spohrer, IBM Almaden Research Center, USA*
  • Bernd Stauss, Ingolstadt School of Management, Catholic University of Eichstätt-Ingolstadt (KU), Germany*
  • Volker Stich, Research Institute for Operations Management at RWTH Aachen University, Germany
  • Markus Stolze, IBM, Watson Research Center, USA
  • Rudi Studer, KSRI - Karlsruhe Service Research Institute, Germany
  • Wilhelm Taurel, Association for Services Management (AFSMI) German Chapter, Germany
  • Florian von Wangenheim, Technical University of Munich, Germany
  • Mathias Weber, German Association for Information Technology, Telecommunications and New Media (Bitkom), Germany
  • Christof Weinhardt, KSRI - Karlsruhe Service Research Institute, Germany
  • Werner Wobbe, European Commission, DG Research, Belgium*

 * - to be confirmed

• Organizing Committee Members
  • Kyrill Meyer, University of Leipzig, Germany
  • Martin Gebauer, University of Leipzig, Germany
  • Karen Heyden, University of Leipzig, Germany
  • Claudia Carl, University of Leipzig, Germany